Leading Change with the 5-P Model Complexing the...

Cornell Hospitality Quarterly http://cqx.sagepub.com/ Leading Change with the 5-P Model : Complexing the Swan and Dolphin Hotels at Walt Disney World Robert Ford, William Heisler and William Mccreary Cornell Hospitality Quarterly 2008 49: 191 DOI: 10.1177/0010880407306361 The online version of this article can be found at: http://cqx.sagepub.com/content/49/2/191 Published by: http://www.sagepublications.com On behalf of: The Center for Hospitality Research of Cornell University Additional services and information for Cornell Hospitality Quarterly can be found at: Email Alerts: http://cqx.sagepub.com/cgi/alerts Subscriptions: http://cqx.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav†¦show more content†¦Moreover, the article relates this framework to other change frameworks that have been proposed by various authors. Using a change situation in which two hotels under separate management were merged or â€Å"complexed† to form a single operating entity under new ownership, we illustrate how our model can be used to implement effective change. In particular, we explain the importance of attending to each aspect of the change process, as well as demonstrating that the change has achieved its purpose. We call our framework the â€Å"5-P model†: purpose, priorities, people, process, and proof. The change began in February 1998 when the Starwood Corporation bought the Westin Hotels and Resorts Company, which managed the 758-room Swan Hotel and, shortly thereafter, the Sheraton Hotel Corporation, which managed the 1,509-room Dolphin. Since the hotels are adjacent to each other and had been jointly marketed since 1996 by a marketing group organized by one of their joint owners, Tishman Hotel and Realty Corporation, the logical next step was to seek a way to merge the two hotels’ management and operations. A complication associated with this merger was that each hotel had its own specific history and way of doing things, as well as a distinct corporate culture. The larger Dolphin’s Sheraton culture and the smaller Swan’s Westin culture were already overshadowed by the omnipresent and dominant Disney culture. Nevertheless mostShow MoreRelatedThe Leadership of Walt Disney Essay2346 Words   |  10 Pagesï » ¿Biographical Study The Leadership of Walt Disney Introduction This biographical study attempts to demonstrate the ways in which Walt Disney’s leadership influenced his followers through his method of leadership and the extent to which his followers influenced his leadership style. This will be demonstrated with reference to relevant leadership theories, whereby section I shall relate the leadership style of Walt Disney with reference to ‘Transformational Leadership’, and more specifically: ‘Idealised