Leading Change with the 5-P Model Complexing the...

Cornell Hospitality Quarterly http://cqx.sagepub.com/ Leading Change with the 5-P Model : Complexing the Swan and Dolphin Hotels at Walt Disney World Robert Ford, William Heisler and William Mccreary Cornell Hospitality Quarterly 2008 49: 191 DOI: 10.1177/0010880407306361 The online version of this article can be found at: http://cqx.sagepub.com/content/49/2/191 Published by: http://www.sagepublications.com On behalf of: The Center for Hospitality Research of Cornell University Additional services and information for Cornell Hospitality Quarterly can be found at: Email Alerts: http://cqx.sagepub.com/cgi/alerts Subscriptions: http://cqx.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav†¦show more content†¦Moreover, the article relates this framework to other change frameworks that have been proposed by various authors. Using a change situation in which two hotels under separate management were merged or â€Å"complexed† to form a single operating entity under new ownership, we illustrate how our model can be used to implement effective change. In particular, we explain the importance of attending to each aspect of the change process, as well as demonstrating that the change has achieved its purpose. We call our framework the â€Å"5-P model†: purpose, priorities, people, process, and proof. The change began in February 1998 when the Starwood Corporation bought the Westin Hotels and Resorts Company, which managed the 758-room Swan Hotel and, shortly thereafter, the Sheraton Hotel Corporation, which managed the 1,509-room Dolphin. Since the hotels are adjacent to each other and had been jointly marketed since 1996 by a marketing group organized by one of their joint owners, Tishman Hotel and Realty Corporation, the logical next step was to seek a way to merge the two hotels’ management and operations. A complication associated with this merger was that each hotel had its own specific history and way of doing things, as well as a distinct corporate culture. The larger Dolphin’s Sheraton culture and the smaller Swan’s Westin culture were already overshadowed by the omnipresent and dominant Disney culture. Nevertheless mostShow MoreRelatedThe Leadership of Walt Disney Essay2346 Words   |  10 Pagesï » ¿Biographical Study The Leadership of Walt Disney Introduction This biographical study attempts to demonstrate the ways in which Walt Disney’s leadership influenced his followers through his method of leadership and the extent to which his followers influenced his leadership style. This will be demonstrated with reference to relevant leadership theories, whereby section I shall relate the leadership style of Walt Disney with reference to ‘Transformational Leadership’, and more specifically: ‘Idealised

Hiv / Aids The Most Critical Epidemic - 914 Words

When it comes to HIV/AIDS, it is still today regarded as the most critical epidemic that affects a significant number of people in the world’s population. HIV statistics for the end of 2013 indicate that around 35 million people are currently living with HIV worldwide, 38 percent less than in 2001. In the same year, around 2.1 million people became infected with HIV and 1.5 million died of AIDS-related illnesses. HIV and AIDS are found in all parts of the world, however some areas are more affected than others (â€Å"Global HIV AIDS Epidemic,† 2014). Currently, there are 1.3 million people are living with HIV in the United States of America, with a fifth unaware of their status. Since the epidemic began, an estimated 1,155,792 people in the USA have been diagnosed with AIDS. In 2011 there were an estimated 23.5 million people living with HIV in Sub-Saharan Africa. 1 This has increased since 2009, when an estimated 22.5 million people were living with HIV, including 2.3 million children. It is estimated that among 18 reporting countries in the Latin American region there were approximately 1.4 million people living with HIV and AIDS at the end of 2011. Of these, an estimated 83,000 were newly infected during 2011 and an estimated 60,000 people died of AIDS. Although much of India has a low rate of infection, certain places have been more affected than others. HIV epidemics are more severe in the southern half of the country and the far northeast. 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The sterilization of all needles and syringes are being strictly

Our Day Out by Willy Russel Essay Example For Students

Our Day Out by Willy Russel Essay Our day out is set in an industrial estate in Liverpool. The novel is based upon Willy Russels first hand experience of teaching at Shorefields Comprehensive School where he taught young adults for a year. The play is to my opinion very realistic, due to the fact that Willy Russel had the experience in life of teaching in a more chilled and relaxing sort of manner. Therefore this revolves around Mrs Kay, (character in the story) who is very alike Willy Russel and not to mention, I will explain the character Mrs Kay later on throughout the duration of this essay. The play is set in a low standard Liverpool where people have no fame or form of life. Not to forget that the play is set many years ago so subsequently not many new technology was around, and to be taught education was a difficult prospect. In the past when the story was written, Liverpool not at its best was a city in many areas degraded, obnoxious and sight seeing was very unattractive. Seemingly thats the reason I suppose the author Willy Russel chose an abnormal country so that the pupils at (school name) could have something to explore the real world outside. From reading about Willy Russels biography of life so far, I think Wales or any other country besides England is a luminous trip for the pupils to go to. This is because the pupils can look at the outside world and experience such a more contented and rich environment. This will encourage and motivate the pupils to get educated to its full content and then on to achieving their goals. Almost forgotten, the play is about a progress class going on a so-called exciting trip to Wales. Briefly describing, the progress class is a group of unsuccessful pupils who have led astray in the process of being educated by classified teachers. Meaningful students who have underachieved or who have lost track and fallen behind on their every school day life-learning opportunities given. To make matters worse some pupils are on the brink of turning juvenile. After reading the novel, there are 2 main characters that in the play are really extraordinary. Mrs Kay the teacher of the progress class and Mr Briggs who is the Deputy headmaster, are both present at accompanying the pupils on the Wales trip, not to mention, both characters have different opinions of the un-modest pupils. On the one hand Mrs Kay knows that the pupils are unfortunate in school as this reflects their social life, their surroundings and the environment they live in. Although the pupils will have difficulty in life on finding jobs and may well encounter other problems, Mrs Kay is still there to support the pupils and in her mental mind, she believes in them. On the other hand Mr Briggs is totally the opposite of Mrs Kay. He has already given up on the pupils as he knows not much can be done to grade the pupils to unimaginably being a great honour as their learning skills have improved. This therefore has a massive effect on Mr Briggs as he turns the trip upside down and instead of the trip being all-enjoyable and to its full extent being a fun day out, he tries to make it more educational. By experiencing the behaviour of Mrs Kay with the pupils Mr Briggs is very appalled with Mrs Kays attitude and the handling of the pupils. Describing Mr Briggs in more detail, he has a total different style of teaching to Mrs Kay. Upon looking at Mr Briggs, one will see him as a strict, old-fashioned brand of teacher and simply believes in discipline and to have no sense of humour whilst teaching. The comparison between both characters is explained thoroughly by Willy Russel to bring out both aspects of their human life. The art of speaking in the whole novel from the pupils to the teachers create a conclusion to the misery minds of the audience, using slang and dialect words, which would be matched by the local accent. .u082d2b5d9010e72f7f331053ae7bea83 , .u082d2b5d9010e72f7f331053ae7bea83 .postImageUrl , .u082d2b5d9010e72f7f331053ae7bea83 .centered-text-area { min-height: 80px; position: relative; } .u082d2b5d9010e72f7f331053ae7bea83 , .u082d2b5d9010e72f7f331053ae7bea83:hover , .u082d2b5d9010e72f7f331053ae7bea83:visited , .u082d2b5d9010e72f7f331053ae7bea83:active { border:0!important; } .u082d2b5d9010e72f7f331053ae7bea83 .clearfix:after { content: ""; display: table; clear: both; } .u082d2b5d9010e72f7f331053ae7bea83 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u082d2b5d9010e72f7f331053ae7bea83:active , .u082d2b5d9010e72f7f331053ae7bea83:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u082d2b5d9010e72f7f331053ae7bea83 .centered-text-area { width: 100%; position: relative ; } .u082d2b5d9010e72f7f331053ae7bea83 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u082d2b5d9010e72f7f331053ae7bea83 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u082d2b5d9010e72f7f331053ae7bea83 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u082d2b5d9010e72f7f331053ae7bea83:hover .ctaButton { background-color: #34495E!important; } .u082d2b5d9010e72f7f331053ae7bea83 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u082d2b5d9010e72f7f331053ae7bea83 .u082d2b5d9010e72f7f331053ae7bea83-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u082d2b5d9010e72f7f331053ae7bea83:after { content: ""; display: block; clear: both; } READ: Eva's home EssayTherefore the audiences experiment of knowing which character was born in which habitat is revealed easily as the teachers were the invites to the city and the pupils were the locals born. After reading the novel our day out, my judgement reveals that Mr Briggs in some form of manner assumes the pupils are similar to microorganisms. Remorsefully, the characters born in the heart of Liverpool have a different accent to many individuals around the mutual country, causing many distractions such as considering the words spoken when watching the play on the BBC channel. Although it may seem like an unwanted heard speech to many allies of myself, it is very exciting to hear the slang language spoken and the accent can be very funny at times, depending on which word has been said. Well, moving on from the introduction of the novel and the characters itself, I will now briefly explain the main events that had occurred throughout the novel. Basically, A teacher has organised a trip for her progress class pupils to go to Wales and enjoy themselves and have fun out in the open but at the last minute set off, the deputy headmaster has joined in to accompany his employee. The pupils are taken to a zoo where they get to affiliate with many animals, misread, the pupils eventually get back on the coach taking their stolen pets with them. The pupils and the teacher of the progress class have a great time on the beach whilst one of the fellow students goes missing. The deputy headmaster finds the pupil and they have a little conflict which the pupil wants to stay in Wales. Arriving home, there were no sufficient changes to the deputy headmaster. To the audience, comedy is the vital word used to describe the very dramatic beach scene. I say dramatic because lots of communication of annoyance occurs between the characters and one active teacher Mrs Kay, for example, on page lines . Starting with character Kevin, he tries to get Mrs Kays attention as he slowly moves away from the sandy beach, which Mrs Kay reacts to, and starts chasing him in the sea. Not to mention, Kevin has also got on Mrs Kays nerves by repeatedly calling her. Due to the fact that this little event continues, Mr Briggs is sitting on rock metres apart from the rest of the very humorous act. My opinion is the chasing in the sea act would be very amusing to any audience because everyone is having fun including both teacher and a pupil, who encounters teenagers and over 30, aged people having fun together. Willy Russell has used his imagination a lot for the beach scene. I can say this because if Willy Russell had two pupils chasing one another, the audience wouldnt have been that interested due to immaturity inside teenagers on this planet. At this point of the novel, the atmosphere around the audience is totally changed, as everyone is in a joyful mind except for the character Mr Briggs, as hes so not seemingly interested in whats going on with his students and his ally Mrs Kay. Willy Russell wants everyone related to the story to know how much hatred there is from the deputy headmaster towards the pupils as he puts Mr Briggs out of the picture where he sits on a rock on his own. Moving on and totally the opposite of Mr Briggs, Mrs Kay is more to be like a babysitter as she plays round with Kevin and then reluctantly wraps a towel round him to keep him in a good condition. The cliff scene is the most emotional scene to be recognised in the novel due to the fact that one of the characters (pupil) could have been easily killed as the pupil slips on the edge of the rock and nearly heads for the sea. It is very exciting and at the same time, very devastating to watch the deputy headmaster (Mr Briggs) have his hand raised out for the pupil (Carol) to communicate with. .u3da9bbbe0098c74cfdfa145883439a66 , .u3da9bbbe0098c74cfdfa145883439a66 .postImageUrl , .u3da9bbbe0098c74cfdfa145883439a66 .centered-text-area { min-height: 80px; position: relative; } .u3da9bbbe0098c74cfdfa145883439a66 , .u3da9bbbe0098c74cfdfa145883439a66:hover , .u3da9bbbe0098c74cfdfa145883439a66:visited , .u3da9bbbe0098c74cfdfa145883439a66:active { border:0!important; } .u3da9bbbe0098c74cfdfa145883439a66 .clearfix:after { content: ""; display: table; clear: both; } .u3da9bbbe0098c74cfdfa145883439a66 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u3da9bbbe0098c74cfdfa145883439a66:active , .u3da9bbbe0098c74cfdfa145883439a66:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u3da9bbbe0098c74cfdfa145883439a66 .centered-text-area { width: 100%; position: relative ; } .u3da9bbbe0098c74cfdfa145883439a66 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u3da9bbbe0098c74cfdfa145883439a66 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u3da9bbbe0098c74cfdfa145883439a66 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u3da9bbbe0098c74cfdfa145883439a66:hover .ctaButton { background-color: #34495E!important; } .u3da9bbbe0098c74cfdfa145883439a66 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u3da9bbbe0098c74cfdfa145883439a66 .u3da9bbbe0098c74cfdfa145883439a66-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u3da9bbbe0098c74cfdfa145883439a66:after { content: ""; display: block; clear: both; } READ: How does the Prologue and Act 1 Scene 1 prepare the Elizabethan audience for the rest of the play? EssayOpinion wise, I think lots of tension rises at this point because the scene is very dramatic and more like an action movie, as there is a life and death situation around the bounds of the character Carol. Describing the whole cliff scene, Mr Briggs went looking for Carol, whilst finding her, terror and horror was rushing past the mind of Mr Briggss as he tried talking life with Carol such as looking forward in the future and how her career could be extended. But, my point of view is that Carol tried to start a conflict with the deputy headmaster but his instinct was very formal and he changed his attitude towards the self-sobbed person. From this point on, the audience realise that there is some change towards Mr Briggs because on page 49 and line 17 he says, Wed have to. How would you survive out here? Subsequently the audience know for a fact that he has to be all kind and more autonomy towards Carol and they also know he changes his attitude completely and leaves his hard emotional effects to a side just to reveal the joyful side of Mr Briggs. That evidence on the sweeter side of Mr Briggs is on page 49 and lines 27 28.

The Movie Mystic River as a Cautionary Tale

Introduction Directed by Clint Eastwood, Mystic River is a masterpiece exploring diverse elements both social and personal among them decision-making. Running from Dave’s abduction through killing of Katie to the eventual death of Dave, Mystic River’s informative aspect takes precedence over the entertainment one. In many aspects, this movie acts as a cautionary tale; a warning about what may happen when people, driven mainly by emotion act too quickly and too harshly based on inferences that may not be reliable.Advertising We will write a custom essay sample on The Movie Mystic River as a Cautionary Tale specifically for you for only $16.05 $11/page Learn More Analysis The main characters in this movie believe that Dave killed Katie even though their inferences are unreliable. Powers believes Dave killed Katie because he was the last person to see her alive. This is illogical and unfounded argument. Again, the fact that Dave has injured hi s hand makes almost everyone believe he injured it in the incidence that left Katie dead. Celeste Boyle, Dave’s wife thinks that Dave killed Katie because of his unusual behavior and the fact that he lied he injured his hand in the garbage disposal whilst she knows well he got involved in a fight, which left someone dead. She thinks that this dead person is Katie in-spite of Dave telling her that he killed a mugger. Jimmy on his part believes Celeste’s side of the story and holds that Dave killed Katie. Nevertheless, even though these accusations leveled against Dave are inconclusive and incompetent because no one can explicitly implicate Dave in Katie’s killing, all his accusers hold fast on to what they â€Å"think† is true. Jimmy finally kills Dave for he strongly believes that he killed his daughter and this is what may happen when people make decisions based on emotions without reliable inferences. Decisions made on basis of fear and suspicion may tu rn tragic; something Celeste has to learn from her behavior. She has her own fears all along; however, Dave’s strange behavior is so scaring that she confesses to Jimmy that she suspects Dave killed Katie. She says, â€Å"He’s been acting kind of nuts lately. I am almost afraid of him† (Eastwood). Firstly, Dave admits to Celeste that he swung at a mugger only to change the version of the story by telling his friends and investigators that he injured his hand at the garbage disposal. This unusual behavior drives Celeste to tell Jimmy that she thinks Dave is responsible for Katie’s murder. However, the mere suspicions surrounding this decision to implicate Dave in the killing are inconsequential. Jimmy makes decisions under emotions, something that leads to death of innocent Dave. After Celeste confesses to him that, she thinks Dave killed Katie, Jimmy starts looking for ways to find the truth in those accusations and settle scores by confronting Dave.Adver tising Looking for essay on art and design? Let's see if we can help you! Get your first paper with 15% OFF Learn More Fortunately, he does not wait for long for he manages to get Dave drunk and forces him to admit killing Katie. Dave makes it clear that he did not kill Katie; however, Jimmy, driven by emotions, cannot take any excuses and he forces Dave to admit that he killed Katie. Out of fear, Dave admits killing Katie after which Jimmy stabs and shots him dead. At this point, the cautionary aspect of this movie comes out clearly, because Dave dies out of misinformed emotional decision-making based on rumors. If only Jimmy had taken his time to investigate the matter conclusively, or better still, leave the matter to detectives, Dave would be alive. Nevertheless, more people will die in hands of emotional people like Jimmy if people will continue making decisions based on hearsays that arouse their emotions and act illogically. To discredit the inconclusive immatur e nature of decision-making, the police carry out determinate investigations and find credible facts that exonerate Dave from the accusations leveled against him. The police apprehend Brendan’s brother and his friend as they are about to shoot Brendan and after questioning them, they confess of killing Katie. This information is credible because Brendan’s brother and his friend killed Katie for she wanted to marry Brendan; this version of the story gives a reason for the killing as opposed to Dave’s case where fear drove him to admit killing Katie. The consequences of emotional and uninformed decisions are long lasting. Jimmy’s actions are permanent in that Celeste remains a widow for the rest of her life and she has to live with a heartsick son, Michael. These actions affect people surrounding Jimmy viz. Celeste, her son Michael, Sean, and Annabeth, Jimmy’s wife, for she knows Jimmy is a murderer. Conclusion The film Mystic River educates and ente rtains at the same time. It echoes the fact that decisions made on basis of fears, hearsays, and suspicions driven by emotions are dangerous. The film warns people that the outcome of such decisions is dangerous, fatal and may have long-lasting repercussions, affecting both the decision maker and the people surrounding him or her. Powers, Jimmy, and Celeste assume that Dave killed Katie for he was the last known person to see her alive and he has injured his hand. The repercussions of these assumptions are long lasting as Dave dies innocently; Celeste has to live as a widow with a heartsick son; Jimmy lives under fear trying to evade Sean and he has to deal with his distraught wife who knows he is a murderer.Advertising We will write a custom essay sample on The Movie Mystic River as a Cautionary Tale specifically for you for only $16.05 $11/page Learn More Works Cited Eastwood, Clint. â€Å"Mystic River.† Warner Bros. Pictures, 2003. This essay on The Movie Mystic River as a Cautionary Tale was written and submitted by user Ryleigh Wyatt to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

5 Reasons to Create a Savings Plan Today

5 Reasons to Create a Savings Plan Today If you do not have a savings plan that you are following, you need to create one as soon as possible. Failing to plan for your current and future financial needs isnt just irresponsible, it can have devastating consequences. If you do not have savings and face an emergency, you could find yourself homeless, or simply hopelessly behind on bills. A savings plan can help you to get through hard times, and it can help you create a strong financial future for yourself and your family. Still not convinced to start a savings plan today? Here are 5 reasons to create a savings plan today. 1. Everybody Needs to Have an Emergency Fund Having an emergency fund that you can dip into is absolutely imperative. If you do not create a savings plan, you cannot budget putting the necessary money into savings. Emergency funds can be used for unexpected car repairs, travel expenses, medical bill co-payments in the event of illness or injury, or for a variety of other purposes. The specific amount you save for emergencies depends on your exact situation. If you are a working adult who owns a home, you might set a goal of saving a years worth of salary in the case of an emergency. If you are a college student with a part time job, you may be okay with a few thousand dollars. 2. You Will Avoid Going Into Debt Once you have a savings plan in place, you can plan for future expenses. This includes setting up an emergency fund as mentioned above, but it also includes planning to save for things that you want and inevitable expenses. Here are some examples of these: Putting money away for upcoming vacations Saving to buy presents for the holidays Budgeting for higher utility bills when the seasons change Saving to purchase fun items such as electronics If you dont save for these expenses, you will either do without, or worse, you will go into debt using credit cards. 3. You Will Know Where Your Money is Going One of the major contributing factors to financial problems is failing to understand where and how you are saving your money. A good savings plan forces you to track expenses in addition to simply putting money into a savings account. The reason for this is that if you are unintentionally overspending, you are essentially stealing savings account funds from yourself. When you force yourself to write down everything that you spend, you are also forced to confront where you are wasting money. If you have ever ended a day with no money to spare, you will benefit greatly by starting a savings plan and tracking your spending. 4. You Can Begin Setting Both Short and Long Term Savings Goals You need a financial plan in action to be able to set and achieve short and long term financial goals. As mentioned above, you may have short term goals such as making minor purchases and taking vacations, but financial planning also allows you to get and to reach long term goals. For example, you may wish to put money away for retirement, a major once in a life time vacation, a down payment on a house, and you definitely want to save for your retirement. It is never to soon to start accumulating savings for these major life goals. However, you cannot make any of your big plans come to bear fruit if you do not take the time to write out a solid savings plan. 5. You Will be More Likely to be Credit Worthy in The Future People who create and stick to a savings plan tend to be better at financial planning as a whole. They are also more likely to understand how credit works. This includes the importance of paying off debt quickly, only taking on good debt, shopping for good interest rates, and using cash and debit cards to pay for the vast majority of your expenses. Sticking to a savings plan is also a great way to develop a strong sense of financial self discipline. This comes in extremely handy if you want to build and maintain a great credit rating for the future. There you go! 5 excellent reasons to sit down and create a financial plan today, and there are many other reasons as well. Take the time today to formulate a financial plan, and then stick to it. In the future, you will be very glad that you did. What do you think? Do you have a financial plan in action? Are you a spender or saver? What money lessons have you learned? If you have any questions or comments, we would love to hear from you.

Term Paper on Leadership

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How good, effective communication skills is well needed in a job of Essay

How good, effective communication skills is well needed in a job of being a nurse - Essay Example That is, nurses should be able to help patients understand their medical issues and also give them in-depth instructions regarding how to care for themselves, and then when it comes to fellow professionals, they need to communicate all the treatment details and other medical related process in a clear manner, so it does not give rise to medical errors and the related eventualities. (). Thus, the focus will be on how effective communication skills are needed to ensure patient safety and importantly to optimize the caring process of the patients. In that direction, proper and clear communication skills have to be exhibited by the nurses while communicating with the fellow nurses and other personnel regarding the treatment process of the patients. That is, not only they need to communicate clearly but also receive the communication in a clear and detailed manner. For example, when giving or receiving instructions about drug administration to the patients, reporting test results, etc., i n-person or through phone, the nurses need to strongly confirm the information before initiating the relevant actions. As it is easy to misunderstand someone's words, â€Å"nurses should repeat the information to ensure they heard it correctly† and could even make the receiver to repeat the same to confirm it further. (Williams). Then, when it comes to the communication between the nurses and the patients, it has to be effective at various levels. Firstly, while providing treatments to the patients, nurses has to clearly and slowly explain about all the medications and patients they are receiving. As the nurses have more day-to-day contact with the patients than other personnel, they need to â€Å"help patients understand their diagnosis and prognosis and teach them how to participate in their recovery.† (Williams). For that, they have to tailor or customize their communication based on the patient’s educational ability, age, medical awareness, etc. In that dire ction, they need to adopt a voice tone, which will be effective to particular patients. For example, while conversing with the children, the nurses can interact with them in a soft and affectionate tone to facilitate them to undergo the necessary treatments particularly during drug administering. The nurses need to communicate to the patients not only their treatment process in the hospital environment, but also the process they have to follow in their home as well. When one focuses on effective communication in nursing, what a nurse says and also how he/she says is just a part of the communication, because non-verbal communication forms a major part of the equation between nurses and patients, and also fellow personnel. In that direction, understanding the body language particularly facial reactions of the patients and also exhibiting strong and at the same time adaptive body language can aid in making a deep connection with the patients and thereby delivering efficient care to the m. Patients’ nonverbal communication can tell the nurses how they are feeling, without the need to talk, and so the nurses should be attentive and focused on those aspects. Then, when it co